Billing Terms & Conditions
This Billing Terms and Conditions document outlines the payment and billing practices for Moss and Muse.
1. Accepted Payment Methods
At Moss and Muse, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:
- Credit & Debit Cards: Visa, MasterCard, American Express
- PayPal
- Afterpay (where applicable)
- Apple Pay & Google Pay
- Bank Transfers (for bulk orders – contact us for details)
All payments are processed in British Pounds (GBP).
2. Payment Processing
- Payments must be completed at the time of purchase.
- Orders will not be processed or shipped until full payment has been received.
- If a payment is declined or fails, the order will not be confirmed.
3. Pricing & Currency
- All prices listed on Moss and Muse are in British Pounds (GBP).
- Prices are subject to change without notice.
- Any applicable taxes and shipping fees will be calculated at checkout.
4. Secure Payment Processing
- Moss and Muse uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
- We do not store your credit card or payment details.
5. Refunds & Chargebacks
- Refunds are processed according to our Refund & Return Policy.
- Unauthorized chargebacks will be disputed.
- If you experience any issues, please contact us first at care@mossandmuse.co.uk
6. Fraud Prevention
- Moss and Muse reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
- Additional identity verification may be requested for high-value transactions.
7. Contact Information
Store Name: Moss and Muse
Address: 71-75 Shelton St, London WC2H 9JQ, United Kingdom
Email: care@mossandmuse.co.uk
Phone: +447426904357
Contact Form: Click here
Customer Service Hours: Monday to Friday, 8:00 AM – 5:00 PM (GMT, London time)
Response Time: We aim to reply within 1–2 business days.