Billing Terms & Conditions

This Billing Terms and Conditions document outlines the payment and billing practices for Moss and Muse.

1. Accepted Payment Methods

At Moss and Muse, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

Credit & Debit Cards: Visa, MasterCard, American Express
PayPal
Afterpay (where applicable)
Apple Pay & Google Pay
Bank Transfers (for bulk orders – contact us for details)

All payments are processed in British Pounds (GBP).

2. Payment Processing

Payments must be completed at the time of purchase.
Orders will not be processed or shipped until full payment has been received.
If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

All prices listed on Moss and Muse are in British Pounds (GBP).
Prices are subject to change without notice.
Any applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing

Moss and Muse uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
We do not store your credit card or payment details.

5. Refunds & Chargebacks

Refunds are processed according to our Refund & Return Policy.
Unauthorized chargebacks will be disputed.
If you experience any issues, please contact us first at care@mossandmuse.co.uk

6. Fraud Prevention

Moss and Muse reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
Additional identity verification may be requested for high-value transactions.

7. Contact Information

Store Name: Moss and Muse
Warehouse Address: 68A Ellis Mews, Birmingham B2 4BF, United Kingdom
Email: care@mossandmuse.co.uk
Phone: +447426904357
Contact Form: Click here

Customer Service Hours: Monday to Friday, 8:00 AM – 5:00 PM (GMT, London time)

Response Time: We aim to reply within 1–2 business days.